Energetic Recalibration

Cancellation Policy

Booking and Cancellation Policy for Energy Healing Services Thank you for choosing Burning Moon Collective for your healing experience. To ensure the best service for all our clients, please read the booking and cancellation policies. To secure your in person session, a non-refundable deposit is required at the time of booking. The deposit is deducted from the total session fee, and the balance is due upon arrival. All virtual appointments must be paid in full online prior to the session. ________________________________________ Cancellation and Rescheduling Policy We require notice for cancellations to respect each other's time and energy. For Individual Sessions: • 24-48 hours notice: Deposit can be applied to a future session. • Less than 24 hours notice or no-show: Deposit forfeited and can’t be used for future sessions. Late rescheduling may incur a fee or loss of deposit. Groups failing to cancel within the required timeframes will owe the full balance. ________________________________________ Late Arrivals Please arrive 10-15 minutes early to settle in, find parking, and prepare for your session. Sessions will still conclude at the scheduled time. Outstanding Balances Balances must be settled before or on the day of the session. Private gatherings and corporate events must pay in full within 30 days of the event. Unpaid balances may result in denial of future services. Payment Methods We accept: Cash,Debit, PayPal, and most major credit cards • E-transfer: info@burningmooncollective.com Note: Debit and credit card payments incur additional fees from Square or POS. ________________________________________ Refunds Deposits are non-refundable but may be credited toward future sessions as agreed upon. Refunds are available if a session is canceled by me or the service is not fulfilled. ________________________________________ Contact By providing a telephone number and submitting the form, you are consenting to be contacted by SMS text message and agreeing to our Privacy Policy. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of further messaging. Reply HELP for more information. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties